A favorite excellent game!

Update: AWESOME! This is a rare game because the developers are so responsive! You can now use the green jewels to get the sapphires and use them to play previous daily games or to get a cool avatar. I also love catching the butterflies and opening my gift immediately with sapphires. I’ve never liked waiting to open a present. I’ll now be playing this game daily. I did pay to remove ads and it was worth it. Thank you so much for the upgrade! Previous review: I enjoy this game but have over 29,000 gems and have no idea what you can use them for. I’m talking about the green ones not the blue ones. Got your answer that you can use them to buy powerups which is great. Where do you do this? Looked all through the game. The things I see in the store can only be bought with money?

Un-Responsive Customer Service

Why do you keep responding to these reviews with the same response that answers nothing? Your answer never specifically addresses the specific problem. It is always a bland response to everyone! One star because 1- it was NOT at all the game advertised and I hate it when developers mislead potential players with false ads and when developers IGNORE the player who questions this by refusing to address this underhanded advertising and 2- no one has responded to my help request….not one word! I had several concerns/ questions for the development team so I contacted them through “help” in the game. I have tried three times to get a response to no avail. Their silence speaks volumes. I have played just under 200 levels with just one ad, but I am sure they are coming. I cannot fully review without experiencing how they professionally use ads….how many, how long, how interrupting and last, but certainly not least, content. If they try to explain away ads as the responsibility of a third party, I won’t buy into the excuse. I have seen signs of this in some reviews and always always the money-grab offer to buy an ad-free version, which we all know will not be ad free. The developer cannot pass off bad advertising on someone else. It is ultimately their app, their brand, their name, and so the responsibility for what happens under that name falls to them.

Rigged Money Scam

I love the game, I love the challenges and the competing against other people, and I absolutely love ❤️ the daily puzzles, but unfortunately, the game is a rigged money scam🤯😤. So you have like a limit of times you can spin the daily wheel 🛞, I think it’s like 7 or something. But anyway, the numbers go up each time you spin, so say I get 15, after I get it, it resets and turns into 45, so I spun the wheel enough times to where all the numbers are at like 100 and something, but after that, I spin it again and it takes me to a different, special wheel, but you need $3 to spin it, even though it has higher rewards, who’s parents buy that for them? So if I get the wheel and I don’t pay the $3 to spin it, they give me another chance to spin to supposedly get something different, mind you, it gave me that same $3 wheel 5 TIMES IN A ROW, so I just keep getting another chance, and they’re doing that so that you get so annoyed that you just keep getting that same wheel, it makes you buy it, even as an adult, if you like stimulating word games, I advise you, get this game, just be very careful spinning the wheel so you don’t fall in that spiral of a money scam.

Won’t even publish this review!!!! Worthless!!!Not worth it

Enjoyable game BUT…even after paying to play ad free, there are still too many ads to get any points. The “spins” require watching ads to get points. The spins are also rigged to landing on another spin slot that requires payment. Even if you hit a slot that doesn’t require payment, the points are minuscule. It’s impossible to get enough points to use for one or two games. Then you’re stuck watching ads if you’re in a time frame that allows you to spin again. Could be a good game but the hoops you have to go through to get anything make worthless. Not worth the hassle. Additional complaint about this worthless app. Yet another way the game is rigged. What’s the point of having a final reward if you make it so completing EVERY daily PUZZLE still doesn’t give reward???!!!!!!???? That’s WRONG!!!! You don’t allow a player to use those points on the next month. Worthless game that is rigged in so many different ways. It’s enjoyable but the way you’ve rigged it makes it frustrating and extremely disappointing to play. As much as I like the puzzles, I’ll delete this game because of the way it’s rigged. Also, your “response” to my first review was as worthless as this game so don’t even bother!!!

Not a chance

I have really enjoyed playing this game. The graphics are great and the puzzles challenging. But, just as others have stated, the wheel of prizes is a joke. The developer responded to another reviewer (who clearly stated the number of jewels won are only the lowest prizes, never the highest) by saying it is “random”. That’s not true. I’ve played this game for months and have “spun” the wheel perhaps 100 times. There are 8 possible prizes on the wheel, and 1 space is a 100-jewel prize. Mathematically, if the spaces on the wheel are all the same size, and they are, true random chance means at least 1 of 8 every times I should get 100 jewels. So, if I spin 100 times and NEVER get 100, that’s not “chance”. Now, does it matter that I’m using the free version? Perhaps. But, I’d understand if the free version had lower prizes. Don’t, however, make me think I could win 100 jewels and never award it. And the same is true if you agree to watch an ad in exchange for a spin. You will NEVER get the highest prize. That’s not chance. That’s purposely cheating the players and I don’t appreciate it. I’m out …

Love WOW but….

I play games a lot. This was one of my top games until I ran out of sapphires the first month. I have been playing 4 months, now. So, if I miss one day on the daily challenge, I cannot go back to it, even if it’s in the same month. I even played the wrong puzzle rushing one night and skipped a day. I started to do an in game purchase but decided to wait to see how the sapphire replacement occurs for free. Once, I realized there is no way to renew them for free. I decided to just spend my time on the game on the daily challenge. Initially, I was hooked. To me, it stimulates my thought processes, lol. But once I figured out, I have to spend money not because I want to but because that is the only way to complete the missed daily challenges (in the same month), it became easier for me minimize game time. I am not able to get sapphires when I spin, in prizes or daily rewards. FYI: I don’t mind spending money in games. The creators have to get paid too; however, I like to make it feel like I want to not have to.

Gem thief’s / customer support who???

I never write reviews but I feel the need to warn others about this app. It’s a fun app, but there are too many others out there that do the same thing you should look into that have better support, and don’t intentionally rip you off. In this game, you get a daily “free” spin to win gems and then you can watch commercials to earn extra gems, which I like to do. I’ve noticed if you land on the lightening bolt (which strikes two numbers on the wheel), it does not add to your gem bank. I’ve noticed it several times and last week, it did it twice on me in the same day. I contacted support, not so much for the gems, but to report that there seemed to be a bug. They responded immediately and asked for screenshots, of which I sent back immediately. Since then, I haven’t heard a thing, even though I’ve reached back out because of the same issue. Today I literally got all lightening bolts totaling 395 gems and nothing was added to my total. I’m done, ridiculous!!

The more loyal you are, the worse they treat you

I’m at level 1479 so I’ve been playing awhile. But the ads are out of control and SOOOOOOO long. Now that I have played such a long time, they “thank me” by putting 4 to 5 LOOONG ads between each level. None of the “ad free” buttons, where you could pay $10 to bypass ads, work. I wrote to them and told them that I would gladly pay twice that to avoid ads. They acted clueless about the buttons not working and told me to restart my phone and delete then re-download the game (and erase my progress?) instead of the obvious answer - which would be for them to fix the buttons. Obviously they make a lot more than $10 off the ads so they don’t want me to bypass them. I have no problem with them making money, but it almost feels like abuse to be forced to watch ads for 4-5 minutes between levels, which only take 2-3 minutes to solve. My suggestion? Don’t get hooked on this game. You’ll regret it. I guess I’ll go back to solitaire and sudoku.

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