Update and Rating Upgrade re: Removal of 'up swipe' feature with recent update a disaster

Dear Developer, Thank you for replying and providing a suggestion to retrieve the upswipe arrow to display Multiple Columns and Multiple Rows of pieces from which to simultaneously select. I Already had this feature selected and still the Upswipe Arrow had disappeared, however today the arrow MAGICALLY appeared and I can now view and select from (on my phone) 40 !!!!! Pieces At A Time!! So now, it is again, a much more enjoyable puzzle experience. However it happened, thank you.🧩🧩🧩 Updates usually fix something but the recent update that deleted the arrow to have full screen view and select Many pieces at a time is not a fix or improvement😠. It makes the game Much Less Enjoyable only being able to view a few pieces at a time and having to go swiping the bar back and forth to look for pieces. Until this 'fix' is 'unfixed' I am looking for a new puzzle app.

Overall nice game, but the ads?

I’ve been coming back to this app for almost 2 years and I love the features it has. I enjoy the auto-separation of the edges, the toggle for whether the pieces rotate or not, and the options to do one puzzle with a handful of piece amounts options. With that being said, I just came back to the app after a few months hiatus. I know that there are ads before opening the puzzle and ad banners below the puzzle, but I have also gotten ads that play music or audio in the top right. I usually play a video or music in the background of my puzzle and the latter type of ad has made the game unusable for me. I looked into buying a premium, but the prices for premium are exorbitant and unaffordable and it only comes in a weekly/monthly/yearly option. You’re telling me I have to pay the high prices more than once to remove the ads on AI art puzzles? Absolutely not. I am wholly willing to pay a flat, one-time rate to remove ads permanently with no other benefits offered in premium, but at this point in time that does not seem to be what they offer. I’ll check back again on the app in a few months perhaps, but in the meantime it will sit unused again.

Sample picture is too big

This is the third time I’ve written about the size of the sample picture. It used to be able to adjust it so the smaller version could be kept to the side and not obstruct the game. Then it became too big and always covers part of the game making it necessary to move the sample time and time again. I resigned myself to not seeing it changed to the adjustable size but I’m in the middle of a 400 piece puzzle and I’m just plain tired of moving the sample off the puzzle so I can see what I’m doing. PLEASE make the sample adjustable again. It was a stupid change. Can’t imagine why anyone thought it would be a good idea. Love the puzzles but am getting frustrated. It appears I never sent the above paragraph the last time you made a horrible change. Now this one with the side pieces is even way worse. The sample hides the pieces AND a part of the puzzle. STOP making changes. Every time you do, it is a disaster. This one may really drive me off to another app. Don’t you understand the sample shouldn’t have to be moved frequently. It is more than annoying. Go back to the one before this last change. I do not want to have to also move pieces in three directions. IT IS AN AWFUL CHANGE.

not many settings

while I love that in this version I can utilize the space outside the puzzle, and I love the select multiple, there are still some strong settings that are lacking on this app. while some may love the X-Large puzzle size I found the size of the puzzle peices (when not on the board) are way too large and take up too much scree. also I thought when purchasing the app(wish it was a one time purchase and not a subscription) would allow for more room with the adds gone; however instead of an add the space is just taken up by a blank space, yet again taking away from the main puzzle area. I also love on other puzzle apps that you can move the peices to the right of the screen or the bottom, while in this app peices go to the right only on smaller size puzzles. That being said it would be great to have a larger amount of peices. 400 seems low compared to other puzzle apps where they have 450 + size puzzles. I’d love the puzzle board to have more of a zoom out feature. the zoom in is perfect. so far this is a much better upgrade compare to the puzzles app version previously.

Lost 000’s of Gems and all “My Puzzles” Apple Pencil

With my new iPad and new Apple Pencil, for months, this app has been my daily companion. Suffering a recent brain injury, the slide and glide, colors, photographs, gestures, and all workings have continued to play a significant part in my restoration therapy…until recently. I purchased the game. Suddenly, with “rotate” selected, the pieces no longer rotate with the Apple Pencil. My first inclination was to check the Help Center. Nothing to suggest the pieces no longer rotating. So I turn to you, my trusted compatriots who love this puzzle game as much as I, for anyone who might experience the same. Customer Service Chat responded with a hope to update the game soon as they are aware of ongoing problems. Now, they say check the new update. All aspects work as usual but for the puzzle pieces rotating with the new Apple Pencil. I’ve uninstalled, lost all of my gems and saved puzzles, re-installed, tried, and tried again, to no avail. A few re-downloads later, still nothing. My iPad and Pencil work with all apps, but this one, (for rotating pieces). For fear of sounding dramatic, I feel as though I’ve lost a trusted calming, restorative companion that has helped me through a tough time. Any help on this is warmly embraced. Thank you.

Recently disappointed

I have been exclusively enjoying this jigsaw puzzle app daily for a few years now. I really like the variety of images that you can choose from and that it is not timed. It has given me a way to relax and clear my mind. However, recently the ads have become so intrusive and scammy. Before there were ads before and after you played a puzzle plus the flashing banner ads at the bottom which were annoying yet expected in a free app. But now there are ads that kick me out of the puzzle completely, taking me to the website for the ad, sometimes with the frequency of every few minutes. They are claiming to be a cyber security service or some such nonsense. Also there is another ad that randomly sends out a screeching noise and I have no idea how to stop it without completely closing the app. These things have taken all of the enjoyment and calming effects away from the puzzles for me. It is very disappointing and I don’t understand why the puzzle app people would want to ruin their game by hiring these types of ads. For these reasons I am going to investigate other puzzle apps to play instead of this one.

Used to LOVE this App - not so much anymore

I used to love this app. I mean, really, really love it. I would listen to my audiobook and work on puzzles every day. I didn’t even mind the ad before and after the puzzle like one other person complained about. That seemed fair to me for the LARGE selection of beautiful puzzles and features/options that were perfect and just enough- and not overwhelming. But now they’ve done something different with ads. First, they have these annoying audio ads that pop up every few minutes and blast thru my earpiece and interrupt my audio book. And also when I do my puzzles, my audiobook won’t play half of the time. So I will probably have to move on to something else because listening to my audio books will win this fight - there are just too many other game / puzzles options. It’s a shame because this was my favorite app literally of all time but it’s too expensive to buy for an entire year. If the cost was half then I would probably do it but the cost is just too high. Its might just be the end of an era for me.

Not as advertised

I have now done 3 puzzles, and they were fun, but I’m hit by numerous 30 second ads every time I go back to work on a puzzle. And the worst is that last night I worked on my third puzzle and got about 2/3 finished, but today when I went back to finish it I had to endure 3 more ads about this ap which I already had, only to find that all my work on the puzzle was gone and I would have to do it all over again. I’ll wait until I get a response from the developer before I delete the ap but I’m not going to play this any more. I’m playing the last puzzle again, and it has kept my progress on the puzzle. I don’t know what happened that one time but it has not happened again. I did get a response from the developer, which is a very positive thing for me, so I’m back to playing. I is a fun jigsaw puzzle that lets you choose the difficulty level, and the puzzles are beautifully done and there are more puzzles than a person could do in a lifetime, so I’m giving it 4 stars now.

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