HUGE MONEY GRAB - pay 2 lose

This game is so much fun, you meet cool friends, there’s tons of events, but even when you’re pay 2 win - you still can’t win. I find it unlikely that I will be spending this much money on the game in the future, if at all. Currently there’s an event “Investigate the mysterious spacecraft” with the Jackpot prize being to win an HQ skin. Last time I assumed I just hadn’t spent enough money to win. I’ve already spent $40 for this event alone - this is in addition to the $150+ I’ve spent in the last 2 weeks. The event lasts 3 days in total (during the holidays). Despite buying bonuses for the event and completing the tasks - I still have not unlocked the tier with the Jackpot on it. Furthermore if you do unlock the Jackpot tier- there is a 0.4% chance that you will win the desired item. This event is one of multiple ongoing events that require money to win rewards. It’s honestly ridiculously heartbreaking that after spending so much money on a virtual product you still cannot obtain it. God forbid people want to use their money on things like gifts for their loved ones and on a game they enjoy. This game has shown me how much they care about their consumer.

Beware of Poor Customer Support

This is fundamentally a good social game, but those with the most might can dominate this game and the only way to build that kind of might is to spend obscene amounts of money. Customer support for this game is simply the worst of any game I have ever played. There is significant lag in the game and you will tap actions you did not intend too because of the lag. Asking customer support to undo that is like sending a message into a black hole. The first response almost always shows no understanding of the issue you raised. I almost think they do it on purpose to get you off their backs. When you persist and clarify, they will send you a canned response that doesn’t address your issue. I have never dealt with customer support for a game that is this poor. I think part of the issue is that many of the support agents do not have a strong grasp of the English language. Not a fan of app developer and don’t think anyone should support them or this game. This is an update a year later. I have stopped spending money on this game because the customer support is horrendous. They won’t answer your questions and blame you for their poor game design. They publish no guides on how new features work and expect players to figure it out for themselves and share with the community. If you haven’t started playing this game yet, please avoid the headache - it isn’t worth it.

An hour of gameplay

Literally an entire hour of it telling you where to tap. An hour of it telling you to spend resources and speed ups you probably don’t even want to use literally non stop. Honestly i completely lost any interest in the story because i just want to PLAY, i actually want to experience the game, and an hour of tutorial didn’t even cover other stuff- you literally need to cover a whole CHAPTER to learn anything else. What is this resource? What are these boosts? How do i get them? What does this mean? How do i do this thing? I don’t know, but it’s telling me to use them. It’s so frustrating, i literally said out load “oh my god, just let me play the game”. I hate apps which tutorials FORCES you to spend materials i would love to save for later, and if you think the same way then this app isn’t for you. If you love sitting through an hour+ of the game constantly telling you what to do literally non stop, and spending resources you could save up for better choices. if you love them waving five star characters in your face by letting you use their abilities that insta kill bosses and then tell you “you need to pay for this”. If you love gathering resources without even knowing what they do because the tutorial literally covers everything except what you want to know, then you bet this app is for you. It’s been frustrating, confusing, irritating and all around a terrible experience right out the gate.

Beware.

I’ve spent hundreds of dollars regularly playing this game. I got a fraud alert from my bank and it showed several purchases that I in fact did not make and had to get a new card. This fraudulent charges were coming from this app. After it was disputed and I got my new card I went to update and play the game. When I went to go make an actual purchase (one I am making) they take my money and state that it’s because of a balance that was due because of a refund. I’ve spent so much time trying to explain how those charges were not from me and I have no got any help at all. No app should be allowed to advertise a feature for sale then take your money because they feel you owe them when you never should have had a balance from fraudulent charges to begin with. Until they do right by me and stop the shady practices I will not be playing this game. The glitches in the app that charge you multiple times are insane. Stay away from this app over $70 was taken along with multiple amounts of $30 and as of lately I have tried to buy things only for them to take the money and not give any reward. Terrible customer service and this app should not legally allowed to do that. This isn’t because I’m angry this is VERY CONCERNING. Don’t purchase and if you do don’t say I didn’t warn people with this review! Terrible!

Biggest binding/binding and deletion of account scam there is

If you are having any account issues such as wanting to bind/unbind an account, you can’t . If you want to delete an account—good luck, you can’t. This game makes it so your account will be “active” forever. Deleting the application will not delete your account. The developers have made it so unreasonably difficult for you to request to delete an account. The developers have made getting help a struggle. When you input the information needed to delete an account, the game tells you that you can’t submit your ticket request due to “submit too frequently” or it will prompt you to input information that has nothing to do with the deletion of the account such as a purchase order number (again, I want to delete an account, I am not purchasing anything). Binding and unbinding an account is a nightmare. The developers have made it incredibly complex to unbind or bind an account. With the amount of money this game makes, their customer service is trash. Their technical support has went downhill and this game is not what it used to be a few years ago. Greed is why this game is still standing. Everything is focused on getting consumers to spend money and the customer service and technical support is last priority.

Please don’t install this game.

This mobile game does many sponsorships with small creators to actively take advantage of the viewer base of those streamers, setting unrealistic goals for them all with the intention of free marketing and gaining temporary players to boost their numbers, one of the goals that at first sight may not seem unreasonable until you actually play the game is “collect 50 5 star heroes” while this may seem easy without know what the game entails, it is only possible to get 5 stars in 1 gacha and it’s almost impossible to get the rolls you would need to reach that goal. This game takes advantage of its players, it’s content creators, and you. It has “sales” that are used to get people to spend obscene amounts of money for upgrades by advertising it as something that would normally cost a lot more such as one of the “deals” being 30 dollars for something that would normally cost 600ish. This game is a rip off and it should be held to a higher standard then it is. I can’t fault streamers for getting into deals that will not provide anything for them but if you are a small streamer that is planning on taking this company as a sponsor I urge you to think twice about it, you will most likely be scammed for free advertising and lose out on a worth while sponsor as a result.

Do not spend money on this game.

Don’t spend money on this game unless you want to waste it. If another player attacks you in your state, you can lose MONTHS of progress as well as 100s of dollars. Money you spend on this game can be taken away in mere seconds. The only way to get back all your work is to spend 100s of more dollars. Yeah no thanks. It is impossible to grow. You will waste much of your time just to get to the exact same level you were at. That ruins the fun and makes it more like a task. I really think that they need to not allow troops to get “killed” because it doesn’t make me want to spend money to get them back—it makes me want to spend my money elsewhere and not support the game any further. I will not be buying ANYTHING else on this game because of this aspect of it. 4 months of work and money got sent down the drain in one hit. Not okay. All this game does is try to steal your money for the same thing multiple times over. Other people got attacked when I did and multiple of them stopped playing the game because of how difficult it would be to get back their progress (and expensive). Get a clue, this doesn’t make people want to spend money on your game. Wish I never downloaded this game.

Inevitable waste of time

I’ve played this game for awhile now. A year maybe. I enjoyed it at first. Match 3 puzzle is fun but there were lots of other fun things to partake in to earn resources and other rewards. Hero duels were fun too. At first. It’s clear that money has to be spent to be mildly successful in this game. I know. I’ve made plenty of purchases to help me out. But what is the point? My headquarters is level 18 my commander level 30, my top heroes 226 down to 210. So why am I always matched against players with heroes 100+ above mine? And why do all their heroes get to attack one after another after every move while mine have to wait for jewel build up? Today was the final straw. A level 50 commander attacked my headquarters 21 times in a row. I put shields up as often as I can but you can’t earn those so easily and I don’t turn on notifications because I don’t want notified of stupid things like my troop is done training. If there were some way I could retaliate even though they’re higher level or if there was a limit to the number of attacks! 19 million food resources gone! 5 days for my troops to heal! It’s B. S. really. All the stupid researching, gear, chips, modules mean nothing. I just wish it were a more fair matchup system.

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